You will probably have read elsewhere about the introduction of a new online service for patients, AskMyGP.
This page offers a series of questions and answers that explain what AskMyGP can do for you in getting medical assistance - and when you should not be using AskMyGP.
It's an easier way for you to request help from your GP, for yourself, your child or someone you care for.
AskMyGP is usually the quickest and most convenient way to request help from your GP, and helps the practice to respond more effectively. If you are unable to use the service, you can phone the practice as usual.
No, simply use your own words to ask about any problem where you need help from your GP practice.
No, this should be done through the prescription service provided by your practice or via Patient Access. Please see the prescriptions section of the
AskMyGP is the quickest and easiest way to get in touch with your GP. You will be contacted within 48hours (excluding weekends and bank holidays) to resolve your request. This might be via message, telephone or by face-to-face appointment - depending on the need as determined by your GP.
No, please contact the emergency services - 999 for serious emergencies or 111 for urgent advice.
Yes, but the request will only be seen during service times as set by the practice and visible on the ‘our service times’ link on the AskMyGP welcome portal.
Yes, you can still telephone the surgery. The aim is to make access easier for every patient.
You can submit a request in person, but you may find it easier to seek help by first putting in a request online with AskMyGP or via the telephone to save you a trip to the practice.
AskMyGP can be downloaded onto your homescreen or your desktop by clicking ‘Add to home screen’ on the menu bar. It will function as an app with a shortcut. If you select ‘Enable Notifications’ you will receive a notification when you have a message from the doctor.
AskMyGP and Patient Access are two separate systems, and each serves a different purpose, but we understand that from the patient’s point of view they can appear to be related.
AskMyGP is a system that the Practice uses to receive appointment requests from patients. This system allows the doctors and advanced nurse practitioners to triage appointment requests and deal with all requests on the same day as they are submitted.
Patient Access is created by a different provider to AskMyGP and is used to receive medication requests from patients. You are also able to view your medical record.
The easiest way is to use our
Every login must have a unique email address, so you cannot share them. Getting an additional email is free with many online service providers.